Returns & Refund Policy

At Spades Wines & Spirits, we strive for excellence in every bottle, but if your order arrives damaged or incorrect, we are here to help. Due to the perishable nature of our products, returns are accepted only for quality concerns or shipping errors within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team via email with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged bottle, the cork/seal, and the original shipping packaging for our quality assessment.

• 3.
  Secure the Shipment

  If a return is authorized, carefully repack the items in their original protective dividers to prevent further breakage during transit.

• 4.
  Receive Your Refund

  Once our cellar team inspects the returned goods, we will issue a full refund or a replacement shipment within 3-5 business days.